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Frequently Asked Questions

You can track your package from the tracking number in the email you received from the museum store when it shipped out.
Call the museum store you ordered from. Brooklyn Museum Shop: 718 501-6259, Store at Columbus Museum: 614 221-6801, National Museum of Am Jewish History: 215 923-0262, Saint Louis Art Museum Store: 314.655.5249, Toledo Art Museum Store: 419-254-5766. If its already been sent, you can return the item when it arrives, using the enclosed return label. Either way you will receive a full and timely refund (minus the outgoing shipping cost if it has already been sent)
The museum store you purchased from will replace the item if they can, or arrange to refund your money. Call them and tell them the problem. Brooklyn Museum Shop: 718 501-6259, Store at Columbus Museum: 614 221-6801, National Museum of Am Jewish History: 215 923-0262, Saint Louis Art Museum Store: 314.655.5249, Toledo Art Museum Store: 419-254-5766.

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